Fira Grant Via Barcelona, 20-23 January 2025
We want to help you in any way we can. We've answered the most frequently asked questions about the event so that you can efficiently plan your visit without having to pick up the phone and speak to someone (dread).
However, if you can't find the answer to your question below, you can either Tweet us, use our live chat in the bottom right corner of the page or email our Customer Success Team at iGBAffiliate.support@clariongaming.com
Support Hours:
Monday to Friday 9am – 5.30pm GMT
Address: Fira Barcelona Gran Via
Av. Joan Carles I, 64, 08908 L'Hospitalet de Llobregat, Barcelona, Spain
Affiliates: Email confirmation will be sent to your inbox once you've registered, however please allow 5 working days for us to validate your affiliate status. Once our checks are complete, you will then be sent your barcoded ticket. We will contact you if your registration has been unsuccessful, as your affiliate status will need to be validated in order to gain entry to iGB Affiliate 2025. This is standard procedure to ensure that we can continue to provide high-quality events completely FREE for all affiliates.
All other tickets: All payment correspondence will be sent to the individual booking contact of each registration or the main contact of a group registration. Confirmation, including the barcoded ticket, will be sent to each individual registered delegate once full payment has been received.
If you did not receive or have lost your e-ticket, please contact iGBAffiliate.support@clariongaming.com and we will arrange for a replacement to be issued.
Pre-registration badge collection will take place on Monday 20th January at South Entrance, Fira Gran Via from 13:00 - 17:00
It is essential to have a badge in order for you to enter the exhibition and attend the conference and networking parties.
If you have any queries about your registration, please contact iGBAffiliate.support@clariongaming.com
Simple: just log into your registration here and amend your details.
If you are having trouble, please email iGBAffiliate.support@clariongaming.com
Affiliates
Also called publishers or webmasters, an affiliate is a person that refers traffic (in this case players) to an operator's website, for example pokerlistings.com would refer a player to 888.com. The affiliate is then paid a revenue share or CPA (cost per acquisition) for each of the players they send.
Registering as an affiliate
If you are not sure if you qualify as an affiliate, please email us directly at iGBAffiliate.support@clariongaming.com with details of your business. We will then be able to let you know if you qualify for free entry. If you register as an affiliate under false pretence, we reserve the right to refuse you entry on the day.
If we are made aware of anyone that has entered the event as an affiliate and is in fact not, they will be asked to leave the venue. They will then be given the opportunity to register again and pay for their delegate place, allowing them to return to the show. If they choose not to do this, they will be refused entry to the remainder of the event and associated parties.
We ask for your help in letting us know immediately if you believe someone has registered as an affiliate who should not have. Please approach any member of the events team who will deal with this in the strictest confidence.
Please remember: we can only continue to run events these events, which enable operators and vendors to meet the best-quality affiliates, if those that should pay for entrance do so.
Please email into us at iGBAffiliate.support@clariongaming.com with sufficient evidence of your affiliate work such as your affiliate links and dashboard.
Should you require a letter of participation to support your visa application, our system will automatically generate a visa letter for you!
Once you have registered for the event, you will see an option to 'Request a Visa Letter' at the top of the page. Please have your passport and embassy information to hand whilst filling out the form. After completing the form you will be able to download the letter. A copy of your ticket and visa invitation letter will be sent to your email.
If you have already registered and forgot to complete the visa form log into your registration here: Affiliate - Visitor and follow the above steps
Please note, the visa invitation letter is not a visa application.
Please log into your eZone, click on 'Exhibitor Registration' and register via the Exhibitor Hub
If you haven't received your eZone login please email us at iGBAffiliate.support@clariongaming.com.
Log into the eZone, you'll be able to download a visa invitation letter after you've completed your registration
Each staff member will be sent their ebadge and visa invitation letter
All film or photography taken at iGB Affiliate 2025 is the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast without prior permission. The organisers retain the right to remove anyone from the hall should they be seen photographing or filming in prohibited areas. To receive permission for filming or photography, please contact iGBAffiliate.support@clariongaming.com
Entry is at the discretion of the iGB Affiliate 2025organisers, who reserve the right to exclude any person(s) without prejudice.
In the event of a member of the non-gaming media gaining access without the above permission, or if they have gained entry to the show using false information or credentials, or have deliberately withheld information, they will be ejected from the event. Film and content taken at iGB Affiliate 2025 will remain the intellectual property of the organisers (Clarion Events) and cannot be used or broadcast.
I can’t log into the app / The app says I am not registered.
I am so sorry to hear that. The first step, please make sure you’re logging in with your registration email. If you can’t remember your password, click on – Email me a one-time code or Reset Password. For additional support contact our team: iGBAffiliate.support@clariongaming.com
What can I do in the app?
With iGB Affiliate 2025 app you can access the event agenda, network with our full attendee list and exhibitors, Book meeting with on stands or with you colleagues at iGB Intreducing – our meeting hub, book hotels, access the full interactive Floorplan and more.
Kindly consider the App Guide to navigate and ensure a smooth user experience.
What is Digital Concierge?
Our built-in AI Concierge is here to answer your questions, offer recommendations, and help you make the most out of your visit.
Absolutely. The venue has a number of features to maintain iGB Affiliates commitment to accessibility and all aisles within the show are set to allow for ease of travel for all.
More information can be found here >> https://guestevents.firabarcelona.com/web/app/uploads/2022/04/accessibility-gran-via-copy.pdf